Business Development Consultant / Manager / Director
Phone-based outbound BD professional for multi-client BPO campaigns. Clear pathway from Consultant to Manager to Director — high-ticket IT sales experience preferred.
Remote / Hybrid · Full-time
Role overview
We are seeking a driven and adaptable Business Development professional to join our growing team in a phone-based outbound sales capacity. This is a multi-tiered role offering a clear pathway from Consultant through to Manager and Director level, reflecting the candidate's experience, performance, and appetite for growth.
The successful candidate will be the voice of our clients' brands, conducting professional cold calling and business development activity across a variety of campaigns — seamlessly switching between industries, messaging frameworks, and target audiences as required.
Key Responsibilities
- Conduct high-volume outbound cold calling activity, targeting 50–100 calls per day across assigned campaigns.
- Execute business development campaigns on behalf of Kaizen Sourcing clients spanning multiple sectors and industries.
- Rapidly adapt to new campaign briefs, value propositions, and target personas — switching between accounts with confidence and professionalism.
- Generate qualified leads, book appointments, and create new business opportunities in line with agreed campaign KPIs.
- Build rapport quickly over the phone, effectively communicate client offerings, and handle objections with skill and composure.
- Maintain accurate records of all outreach activity, outcomes, and pipeline data within CRM systems.
- Contribute to campaign strategy discussions and provide feedback to improve scripts, targeting, and conversion rates.
- Support junior team members and, at Manager/Director level, take ownership of campaign performance and team output.
- Collaborate closely with client stakeholders and internal account management teams to ensure campaign alignment.
- Meet and exceed individual and team performance targets consistently.
Ideal Candidate Profile
- High-ticket IT sales experience — SaaS, managed services, cloud, cybersecurity, or IT infrastructure.
- Lead generation expertise — you build pipeline from scratch and move prospects through the funnel via the phone.
- Volume calling discipline — comfortable making 50–100 calls per day without sacrificing quality.
- Multi-campaign agility — absorb a new brief and represent a client's brand with authority from day one.
- BPO or outsourced sales background — significant advantage, though not a requirement.
Essential Skills & Experience
- Proven track record in outbound telephone-based sales or business development with the discipline to make 50–100 calls per day consistently.
- Demonstrable high-ticket IT sales experience — SaaS, managed IT services, cloud, cybersecurity, or technology infrastructure.
- Strong lead generation skills — from initial list building and prospecting through to qualification, nurturing, and handoff to close.
- Experience working across multiple campaigns or client accounts, ideally within a BPO or outsourced sales environment.
- Strong understanding of the end-to-end business development process — from cold contact through to pipeline management.
- Confident, professional telephone manner with the ability to engage C-suite, IT decision-makers, and senior stakeholders.
- Excellent verbal communication skills with the ability to think on your feet and handle objections effectively.
- High adaptability — able to quickly absorb new campaign briefs, product knowledge, and target audience profiles.
- Self-motivated with a results-driven mindset, comfortable working to daily call targets and pipeline KPIs.
- Proficiency with CRM platforms and standard office software.
Desirable
- Background in Business Process Outsourcing (BPO) — either as a practitioner or as someone who has sold BPO services.
- Experience selling or operating within outsourced services, managed services, or B2B technology environments.
- 360-degree recruitment experience with a heavy focus on new client business development.
- Exposure to a broad range of sectors beyond IT.
- At Manager or Director level: prior experience leading or coaching a phone-based sales team.
- Familiarity with sales enablement tools, power diallers, or outbound calling platforms.
- Understanding of GDPR and data compliance requirements in relation to outbound calling activity.
Role Levels Explained
- Consultant — Early to mid-career professional with solid outbound calling experience and a hunger to develop.
- Manager — Experienced individual contributor ready to take accountability for campaign performance and team support.
- Director — Senior professional with a strategic outlook, capable of overseeing multiple campaigns and contributing to commercial growth.
What We Offer
- Salary negotiable and based on experience — we reward the right candidate at a level that reflects their background.
- Competitive basic salary plus uncapped commission, benchmarked at global market rates.
- A clear, merit-based progression pathway from Consultant to Director.
- Varied and stimulating work across multiple client campaigns and industries.
- Collaborative, supportive team culture with a commitment to continuous improvement.
- Flexible working arrangements — remote and hybrid options available.
- Full campaign onboarding and ongoing training and development support.